Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused, uninstalled, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are subject to review and approval.

How to Start a Return

To start a return, contact us at contact@dondottasolutions.com within 30 days of delivery.

If your return is approved:

• We will provide a return shipping address and instructions.

• Customers are responsible for all return shipping costs.

• Items sent back without prior approval will not be accepted.

Return Shipping & Restocking Fees

• Return shipping is the responsibility of the customer.

• This fee covers inspection, handling, and inventory costs associated with returned automotive parts. A 25% restocking fee will be deducted from all approved non-defective returns.

Defective or incorrect items will be evaluated on a case-by-case basis and may be exempt from restocking fees if confirmed.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Sale or clearance items

• Gift cards

• Custom or special-order products

• Hazardous materials, flammable liquids, or gases

If you have questions about whether an item is returnable, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to get the correct item is to return the original item (if approved) and place a new order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

Items must be returned:

• Unused and uninstalled

• In original packaging

• With proof of purchase

Return shipping costs and restocking fees may still apply unless otherwise required by law.

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

• Refunds will be issued to your original payment method

• Processing occurs within 10 business days

• Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at contact@dondottasolutions.com.

Questions

For any return or refund questions, contact us at: contact@dondottasolutions.com